I’ll call him Doug in this story, since that was his name. Doug was a young man of 24, a co-worker at the restaurant where I work. He’d been hired a few months previously as a delivery driver with some other duties: light prep work, food running when not out on deliveries, expediting the pass. Not rocket science, but a job certainly requiring more brainpower than “just” being a delivery driver.
Continue reading I should have asked
All posts by INDUSTRY STANDARD by Marsha Lynch
Restaurant stereotypes
A recent spate of chef-memes posted on Facebook has me thinking. These lists probably seem harsh to diners who have never worked in a restaurant kitchen, but if you work in one for a couple of weeks, you’ll encounter all these things.
Continue reading Restaurant stereotypes
Small distinction, big difference
My long-suffering fiancé and I, peckish on the day after Derby, decided to try a hip new-ish spot. It’s not so new that they shouldn’t be on point already, but still new enough that most folks we know hadn’t been there yet.
We didn’t make a reservation. Continue reading Small distinction, big difference
It’s getting loud in here
What? What did you say? I’m sorry, what? We nod, we smile. We cup our hands behind our ears. We attempt lip-reading. There is a number of times (right between four and five, I believe) that Americans can bear to ask and re-ask “What did you say?” After that, all bets are off. We nod and smile again, but this time, we are sort of pretending we understood what you said. Continue reading It’s getting loud in here
Kitchen communication
In a full-service restaurant, the front (service team) and back (cooking, prep, warewashing and janitorial team) of the house have to work together in concert. As two teams, we rise and fall together like a chamber orchestra, like a synchronized flight demo team. If everything’s going well, we look like heroes. But if even one team member gets off script in any way, it’s chaos we have to look forward to.
Continue reading Kitchen communication
The Terrible Couple
A few days ago, a server friend of mine posted the following Facebook status: “I’m at a restaurant and I’m looking at this couple I’ve waited on somewhere. They were regulars wherever it was. They were rude, bitter, bad tippers and everyone would cringe when they walked in.”
Continue reading The Terrible Couple
Oh, baby
Is it OK to bring an infant to a high-end fine dining restaurant? My short answer is no, but I have a column word-count allowance to blow, so allow me to elaborate.
Continue reading Oh, baby
That’s what I said
January: In an attempt to choose a catchy title for my column about the closing of Lynn’s, I found that each of the fantastic puns I came up with had already been used elsewhere. Note to self: Don’t ever try to fit the word “cornbread” into a Lady Gaga lyric again.
February: Last February, I rambled a bit about the European horsemeat controversy. Continue reading That’s what I said
The hardest part
Waiting for a table: How long is too long?
A recent spirited discussion on the LouisvilleHotBytes.com forum prompted me to think deeply about how long it’s appropriate to wait for a table in Louisville, and what circumstances might change the answer to that question.
The short answer for most people is: It’s complicated. There is a built-in butterfly effect that may consist of traffic patterns, what time of which day of the week it is, how hungry you are, and the current hipness level of the spot where you’re trying to dine.
Continue reading The hardest part
Home Truths
Foodies are constantly on the prowl for inspiration, often from the Internet. I have a friend whose disorganized “food bookmarks” folder on her computer is at least a thousand entries long. To qualify for inclusion in the folder, a recipe needs little more than a stunning photograph attached, or even just a title that “sounds good.”
Continue reading Home Truths